"you prequalify" forward 2 and a half months "sorry, you don't qualify"
what an absolute joke of a company.If they had only said no in the first place we could have seeked alternate assistance or maybe tried to come to a better arrangement with the mortgage company.
Fax after fax after fax of information sent to them and countless days working on getting all the paperwork ready to have the rug pulled from under us is disgraceful. If the counselors do not know the criteria for the underwriters - why are they employed?
To say we're pissed is an understatement.Something needs to be done about their 'false hope' criteria!
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